Privacy Policy

Last Updated: 3 September 2026

Welcome to Wellpro.pk.

At Wellpro.pk, we respect your privacy and aim to handle your personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit or shop on wellpro.pk, why we collect it, how it may be used or shared, and the choices available to you.

By using Wellpro.pk, placing an order, creating an account, contacting our support team, or otherwise providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use Wellpro.pk, we may collect information such as:

  • your name;
  • email address;
  • mobile or telephone number;
  • billing and delivery address;
  • city, province and postal information;
  • account username and account-related information;
  • products ordered, quantities, prices and order history;
  • payment method and transaction status;
  • Cash on Delivery information;
  • messages you send to us through WhatsApp, email, forms or customer support;
  • return, refund or complaint information;
  • IP address;
  • browser and device information;
  • website activity, pages viewed and referring pages;
  • cookie and similar technology information;
  • cart and checkout activity; and
  • other information you voluntarily provide to us.

We aim to collect only information reasonably needed to operate the store and provide our services.

2. Information About Your Purchases

Wellpro.pk sells health, wellness, personal-care and related products. Your purchase history may therefore reveal information about your personal interests or preferences.

We treat order information as private customer information and do not intend to make your purchase history publicly available.

Order information may, however, be processed by parties that genuinely need it to complete or support your transaction, such as payment providers, couriers and authorized service providers.

3. How We Use Your Information

We may use personal information to:

  • process and confirm orders;
  • arrange delivery;
  • provide Cash on Delivery where available;
  • process payments;
  • communicate about an order;
  • provide order-status information;
  • manage returns, refunds and exchanges;
  • respond to questions and customer-support requests;
  • create and manage customer accounts;
  • detect or prevent fraudulent or abusive transactions;
  • maintain website and account security;
  • troubleshoot technical problems;
  • improve website usability and performance;
  • understand how visitors use our store;
  • maintain accounting, transaction and business records;
  • comply with applicable legal or regulatory obligations; and
  • send marketing communications when permitted and where you have provided the required consent.

We do not intend to use personal information for purposes unrelated to our legitimate store operations without an appropriate basis.

4. Orders and WooCommerce

Wellpro.pk uses WooCommerce to provide ecommerce functionality.

When you place an order, information required for the transaction may be stored in our WordPress/WooCommerce system. This can include customer details, billing and shipping information, purchased products, order totals, delivery information, payment method, transaction status and order notes.

This information is required to operate the store, fulfil orders and maintain appropriate transaction records.

5. Payments

Payment information may be processed by the payment method or payment-service provider available on Wellpro.pk.

Wellpro.pk should not receive or store complete card credentials when those details are entered directly into a compliant third-party payment gateway.

The information available to us may instead include information such as: payment method, transaction reference, transaction status, amount paid, and limited payment-related details provided by the payment processor.

The privacy and security practices of an external payment provider are also governed by that provider’s own terms and privacy policy.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, we may share the information necessary for delivery and payment collection with the courier or logistics provider handling your order.

This may include your: name, phone number, delivery address, order reference, and amount payable.

Only information reasonably necessary to perform the delivery should be provided.

7. Delivery and Courier Partners

We may provide customer information to courier, logistics and delivery partners so that they can: deliver orders, contact customers regarding delivery, collect COD payments where applicable, provide tracking information, handle failed-delivery attempts, and investigate delivery-related complaints.

Courier companies operate under their own privacy and operational practices.

Wellpro.pk does not authorize courier partners to use customer information for unrelated marketing on our behalf.

8. WhatsApp and Customer Support

If you contact Wellpro.pk through WhatsApp, phone, email, social media or another support channel, we may receive information such as your: name, phone number, account or profile information, messages, order number, photographs or videos you submit, and other information included in the conversation.

Information submitted through third-party communication services may also be processed by the provider of that service according to its own privacy practices.

Please avoid sending unnecessary confidential information through customer-support channels.

9. Account Information

If Wellpro.pk allows customer accounts, information associated with your account may be stored so that you can access features such as: order history, saved addresses, account details, and other customer functionality.

You are responsible for maintaining the confidentiality of your account credentials.

Please contact us if you believe your account has been accessed without authorization.

10. Cookies

Wellpro.pk may use cookies and similar technologies.

Some cookies are necessary for important ecommerce functions such as: maintaining shopping-cart contents, checkout functionality, account sessions, security, remembering user preferences, and maintaining website functionality.

Other cookies may be used for analytics, performance measurement or marketing if such services are enabled.

The exact cookies used may change as website functionality or service providers change.

Where required, users may be given controls regarding optional cookies.

11. Analytics

Wellpro.pk may use website analytics technologies to understand matters such as: visitor numbers, pages viewed, traffic sources, device types, browser types, website performance, and general interaction with the store.

If third-party analytics services are enabled, those providers may process information according to their respective privacy policies.

Wellpro.pk should update this section before launch to identify the actual analytics service being used, if any.

12. Marketing Communications

We may send promotional emails, messages or other marketing communications only where appropriate and permitted.

Where an unsubscribe mechanism is provided, you may use it to stop receiving marketing communications.

Stopping marketing communications does not prevent Wellpro.pk from sending necessary transactional messages, such as: order confirmations, delivery updates, payment information, security notices, return/refund updates, and important customer-service communications.

13. Information We May Share

We do not intend to sell or rent customer personal information as a business model.

We may disclose information where reasonably necessary to organizations or individuals supporting our store, including:

  • WooCommerce/website service providers;
  • hosting and technical infrastructure providers;
  • payment processors;
  • banks or financial-service providers where applicable;
  • courier and logistics providers;
  • email or communication providers;
  • security and fraud-prevention services;
  • analytics providers where enabled;
  • professional advisers; and
  • government, regulatory, judicial or law-enforcement authorities where disclosure is lawfully required.

Service providers should receive only the information reasonably necessary for the relevant service.

14. Legal and Security Disclosures

We may disclose information when reasonably necessary to: comply with applicable law, respond to a valid legal request, protect customers, investigate suspected fraud, investigate misuse of the website, protect our legal rights, enforce our terms or policies, or protect the security of Wellpro.pk and its systems.

We will not intentionally disclose more information than reasonably necessary for the relevant purpose.

15. Data Security

Wellpro.pk takes reasonable measures intended to protect personal information against: unauthorized access, unauthorized disclosure, alteration, misuse, loss, and destruction.

Measures may include appropriate access controls, software updates, secure connections, backups, account protections and limiting administrative access.

However, no website, online transaction or internet transmission can be guaranteed to be completely secure. We therefore cannot promise absolute security.

16. Data Retention

We may retain information for as long as reasonably necessary to: complete orders, provide customer support, maintain transaction records, process returns and refunds, resolve disputes, prevent fraud, meet accounting requirements, comply with tax or legal obligations, and protect legitimate business interests.

Different types of records may have different retention periods.

Information that is no longer required should be deleted, anonymized or otherwise handled appropriately where reasonably practical and legally permitted.

17. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to request assistance regarding personal information associated with you, including requests to: access information we hold about you, correct inaccurate information, update your account details, request deletion of certain information, withdraw an optional marketing preference, or ask questions about how your information is being used.

Some information may need to be retained even after a deletion request where it is necessary for legitimate transactional, legal, fraud-prevention, accounting or regulatory purposes.

We may need to verify your identity before acting on a privacy-related request.

18. Deleting Your Account

If account-deletion functionality is available, you may request deletion of your Wellpro.pk customer account.

Deleting an account does not necessarily require deletion of every transaction record associated with previous purchases.

Information relating to completed orders, payments, refunds, taxation, fraud prevention or legal obligations may need to be retained separately where appropriate.

19. Children’s Privacy

Wellpro.pk is intended for customers who are legally capable of making ecommerce purchases or are using the website with appropriate parental or guardian involvement.

We do not knowingly seek to collect children’s personal information for unrelated purposes.

If you believe that a child has provided personal information to Wellpro.pk inappropriately, please contact us so the matter can be reviewed.

20. Sensitive or Unnecessary Information

Please do not submit sensitive personal information that Wellpro.pk has not specifically requested.

For example, customer-support messages generally should not contain: passwords, complete payment-card credentials, banking passwords or PINs, national identification documents unless genuinely required for a lawful purpose, or unnecessary medical records.

Wellpro.pk will never need your account password in order to provide ordinary customer support.

21. Product Reviews

If Wellpro.pk enables customer reviews, information you intentionally submit as part of a public review may become visible to other website visitors.

Customers should avoid including personal information such as: phone numbers, addresses, email addresses, order numbers, or private medical information inside a public review.

Wellpro.pk may moderate reviews where necessary for privacy, security, abuse prevention or compliance with published review rules.

22. External Websites

Wellpro.pk may contain links to third-party websites or services.

Once you leave Wellpro.pk, the privacy practices of the external website are governed by that organization’s own policies.

Wellpro.pk is not responsible for the privacy practices, security or content of independent third-party websites.

23. Social Media

Wellpro.pk may maintain profiles on third-party social-media platforms.

When you interact with us through such a platform, the platform may separately collect and process information according to its own terms and privacy policy.

Your use of those services is subject to the privacy practices of the relevant provider.

24. International Processing

Some website, hosting, analytics, communication, security, payment or technology service providers may process or store information outside Pakistan.

Where this occurs, information may become subject to the laws and data-processing arrangements applicable to those locations and service providers.

We aim to use reputable providers and share only information reasonably necessary for providing their services.

25. Business Transfers

If Wellpro.pk or substantially all or part of its ecommerce business is sold, reorganized, merged or transferred, customer information may form part of that transaction where lawful and necessary.

Any successor would be expected to handle such information consistently with applicable privacy obligations.

26. Privacy and Discreet Shopping

Because Wellpro.pk operates in the wellness ecommerce sector, we recognize that customers may place particular value on privacy.

Customer order information should be accessible only to persons and service providers who reasonably need it for purposes such as: order processing, payment, delivery, customer service, fraud prevention, accounting or legal compliance.

We do not intend to publicly disclose a customer’s purchase history.

Any claim regarding discreet packaging or a specific confidentiality process should only be published separately when Wellpro.pk’s actual packing and fulfilment procedures have been verified.

27. Changes to This Privacy Policy

Wellpro.pk may update this Privacy Policy when necessary to reflect changes in: website functionality, service providers, payment methods, delivery systems, business practices, security practices, or applicable legal requirements.

The updated version will be published on Wellpro.pk with a revised Last Updated date. Material changes may be communicated more prominently where appropriate.

28. Contact Us

For privacy-related questions, requests or concerns, contact:

  • Wellpro.pk
  • Website: wellpro.pk
  • Email: support@wellpro.pk
  • Phone / WhatsApp: +92 302 6846767
  • Business Address: Pakistan
  • Operating Hours: Mon – Sat (9:00 AM – 9:00 PM)

Please write “Privacy Request” in the subject or beginning of your message where possible.