Last Updated: 3 September 2026
Welcome to the Wellpro.pk FAQ. Here you can find answers about ordering, original products, delivery across Pakistan, Cash on Delivery, discreet packaging, returns, refunds, privacy and product information.
Ordering & Products
1. What is Wellpro.pk?
Wellpro.pk is a Pakistan-focused online store for health, wellness, personal-care and related products. Our aim is to provide a convenient, professional and privacy-conscious shopping experience for customers across Pakistan.
2. Are the products sold on Wellpro.pk original and authentic?
Yes. All products sold on Wellpro.pk are original and authentic. We are committed to providing genuine products and do not knowingly sell counterfeit or fake items.
3. How do I place an order on Wellpro.pk?
Choose the product you want, select the appropriate option or quantity where applicable, add it to your cart and proceed to checkout.
Enter your delivery details, review your order and select an available payment method before confirming your purchase.
4. Can I order more than one product at the same time?
Yes. You can add multiple available products to your cart and place them together in one order.
5. What happens if a product is out of stock?
If a product is unavailable, it may be shown as Out of Stock or temporarily unavailable for ordering.
You can check the product page again later or contact Wellpro.pk customer support regarding availability.
6. Can product packaging look different from the website image?
Yes. Manufacturers occasionally update packaging, labels, colors or box designs.
Minor packaging changes do not necessarily mean the product is different, provided the actual product and relevant specifications remain the same.
Delivery in Pakistan
7. Does Wellpro.pk deliver across Pakistan?
Yes. Wellpro.pk delivers orders within Pakistan, subject to courier serviceability in the customer’s location.
International shipping is currently unavailable.
8. How long does delivery take in Pakistan?
Orders are typically processed within 2–3 business days, followed by standard courier transit across Pakistan.
Delivery may occasionally take longer because of courier operations, public holidays, weather conditions, remote locations or circumstances outside our reasonable control.
9. How much does delivery cost?
For orders with a post-discount subtotal below PKR 9,999, standard delivery costs PKR 300.
For orders with a post-discount subtotal of PKR 9,999 or more, delivery is FREE.
10. Is free delivery available?
Yes. Free delivery is available when your post-discount order subtotal is PKR 9,999 or more.
11. What happens if the courier cannot deliver my order?
A courier may contact you if there is difficulty locating the address or completing delivery.
Please provide an accurate delivery address and an active mobile number when placing your order.
Repeated unsuccessful delivery attempts, an incorrect address or refusal of a valid order may result in the parcel being returned.
12. Can I change my delivery address after ordering?
Contact Wellpro.pk as soon as possible if you need to correct your delivery information.
Once an order has been dispatched, changing the destination may no longer be possible.
Cash on Delivery & Payment
13. Is Cash on Delivery available?
Yes. Cash on Delivery (COD) is available for eligible Wellpro.pk orders in Pakistan.
14. How does Cash on Delivery work?
Select Cash on Delivery at checkout when available.
You pay the applicable order amount to the courier when your parcel is delivered.
15. Do I have to pay online before placing an order?
Not when you use an eligible Cash on Delivery option.
Any other payment methods that are currently supported will appear during checkout.
16. Can the courier see what I purchased?
The courier normally receives only the information reasonably necessary to deliver your parcel, such as your name, phone number, address, tracking information and COD amount where applicable.
Your products are shipped using discreet outer packaging.
Discreet Packaging & Privacy
17. Does Wellpro.pk offer discreet packaging?
Yes. Every Wellpro.pk order is shipped in plain, unbranded outer packaging to help protect customer privacy.
The external parcel is designed not to unnecessarily reveal the nature of the products inside.
18. Will the product name appear on the outside of my parcel?
Wellpro.pk does not use the outer parcel to unnecessarily advertise or describe the products contained inside.
Necessary courier information such as your name, address, mobile number, tracking information, sender information or COD amount may still appear where required.
19. Do you remove the original product packaging?
No. Discreet delivery applies to the outer shipping package.
Products normally remain in their legitimate manufacturer packaging so that important labels, seals, batch information, expiry information, instructions and warnings remain intact.
20. Is my order information kept private?
Yes. Customer order information is treated as private and is used only where reasonably necessary for purposes such as:
order processing, payment, delivery, customer support, returns, refunds, fraud prevention, accounting and applicable legal obligations.
Please see our Privacy Policy and Discreet Packaging Policy for additional information.
Returns, Refunds & Problems With Orders
21. Can I return a product?
Eligible products may generally be requested for return within 7 days of delivery, subject to the conditions in the Wellpro.pk Refund & Returns Policy.
Products should normally be unused, unopened, in their original packaging and in resalable condition.
22. Can I return an opened or used product?
For health, hygiene and customer-safety reasons, products that have been opened, used, partially consumed, unsealed or tampered with generally cannot be returned.
If an item arrived damaged, defective, expired or incorrect, contact us so the claim can be reviewed separately.
23. What should I do if I receive the wrong product?
Contact Wellpro.pk promptly and provide your:
- order number;
- product details;
- photographs of the received item; and
- photographs of the parcel or shipping label where relevant.
Please avoid opening or using an incorrectly supplied product if you intend to return it.
24. What should I do if my product arrives damaged or leaking?
Please contact Wellpro.pk as soon as possible, preferably within 24–48 hours of delivery.
Keep the product, outer packaging, shipping label and relevant packaging until the claim has been reviewed.
Clear photographs or video may be requested.
25. What happens if I receive an expired product?
Do not use the product.
Contact Wellpro.pk promptly and provide photographs showing the product, expiry date, batch or lot information where visible and your order information.
Once the claim is verified, an appropriate replacement or refund may be provided.
26. How long does a refund take?
Once an eligible refund has been approved and initiated, processing may generally take approximately 7–10 business days.
The exact time can vary depending on the payment method, bank or payment provider.
27. Can I cancel my order?
You may request cancellation before your order has been dispatched.
Once an order has been packed or handed over to the courier, cancellation may no longer be possible and the normal return procedure may apply.
Product Information & Safety
28. How do I know which product is suitable for me?
Review the verified product description, manufacturer label, ingredients, directions, warnings and other available product information before purchasing or using a product.
If you have a medical condition, take medication, are pregnant or breastfeeding, or are uncertain whether a health-related product is appropriate for you, consult an appropriately qualified healthcare professional.
29. Does Wellpro.pk provide medical advice?
No. Information provided on Wellpro.pk is intended for general product and shopping information and should not be treated as a substitute for professional medical advice, diagnosis or treatment.
30. Does Wellpro.pk guarantee results from a product?
No. Individual results may vary.
Wellpro.pk does not guarantee that a supplement, skincare, wellness, personal-care or other product will produce a particular medical, cosmetic or wellness result.
31. Where should I check ingredients and usage instructions?
Always check the actual manufacturer packaging and label supplied with the product.
Where verified information is available on Wellpro.pk, it may also be displayed on the relevant product page.
32. What should I do if the website information differs from the product label?
The current manufacturer packaging and labeling supplied with the product should be treated as the primary product reference.
If you notice a significant discrepancy, contact Wellpro.pk before using the product so we can review it.
Orders & Customer Support
33. How can I check the status of my order?
Once your order has been processed or dispatched, use any order or courier tracking information provided to you on our Track Order page.
If you need assistance, contact Wellpro.pk customer support and provide your order number.
34. Can I contact Wellpro.pk through WhatsApp?
Yes. You can use the WhatsApp support option available on Wellpro.pk for order-related or shopping assistance.
When asking about an existing order, include your order number to help us assist you efficiently.
35. Can I ask about a product before ordering?
Yes. You can contact customer support if you need clarification about available product information, stock, packaging or ordering.
We will not invent medical information or make unsupported health claims about a product.
36. What information should I provide when contacting support about an order?
Providing your order number is usually the fastest way for us to identify your purchase.
Depending on the issue, we may also ask for your name, phone number, product information and relevant photographs.
Authenticity & Customer Trust
37. Does Wellpro.pk sell fake or counterfeit products?
No. Wellpro.pk is committed to selling original and authentic products and does not knowingly sell counterfeit or fake goods.
If you ever have a concern regarding a product received from Wellpro.pk, contact our support team so it can be investigated.
38. Why might the same product have different packaging?
Manufacturers can update: box or bottle designs, logos, labels, colors, promotional packaging, or other presentation details.
A packaging update alone does not necessarily indicate that a product is not authentic.
39. Can I verify the batch number or expiry date when my product arrives?
Where applicable, customers should inspect the manufacturer packaging for batch, lot, manufacturing and expiry information.
Do not use a product if its packaging appears seriously damaged, tampered with or expired.
Wellpro.pk Shopping Policies
40. Do you deliver outside Pakistan?
No. Wellpro.pk currently serves customers within Pakistan only.
41. Is delivery free on every order?
No.
Standard delivery is PKR 300 for post-discount order subtotals below PKR 9,999.
Delivery becomes FREE at PKR 9,999 or above.
42. Are sale products returnable?
A product being discounted does not automatically make it non-returnable.
However, products specifically marked Final Sale, Clearance or Non-Returnable may not qualify for change-of-mind returns.
Incorrect, damaged, defective or expired items can still be reported for review.
43. What happens if I refuse a Cash on Delivery parcel?
If a valid order has already been dispatched and is refused without an eligible reason, it may be returned to Wellpro.pk.
Repeated unjustified refusals may affect the availability of Cash on Delivery for future orders.
44. Can I return a product because I did not like its taste, smell or texture?
Normally not after the product has been opened or used.
Personal preferences and individual results generally do not make an opened health, wellness, skincare or personal-care product eligible for return unless there is a genuine defect or another qualifying issue.
Still Need Help?
If your question is not answered above, contact Wellpro.pk Customer Support.
- Wellpro.pk Customer Support
- Website: Wellpro.pk
- Email: support@wellpro.pk
- WhatsApp / Phone: +92 302 6846767
- Operating Hours: Mon – Sat (9:00 AM – 9:00 PM)
For questions about an existing purchase, please provide your order number.