Last Updated: 3 September 2026
At Wellpro.pk, we understand that privacy is important when purchasing health, wellness, personal-care and other sensitive products online. We handle orders with discretion and take practical steps to protect customer privacy throughout the ordering, packaging and delivery process.
Your Privacy Matters
Your order details are treated as private customer information. We do not publicly disclose your purchase history or the specific products you order.
Access to order information is limited to people and service providers who reasonably need it for purposes such as:
- processing your order;
- arranging payment;
- preparing your parcel;
- delivering your order;
- handling customer support;
- processing returns or refunds;
- fraud prevention; and
- complying with applicable legal requirements.
Plain & Unbranded Outer Packaging
All Wellpro.pk orders are shipped in plain, unbranded outer packaging to help protect customer privacy.
The external parcel is designed not to unnecessarily reveal the nature of the products inside.
Depending on the size, quantity and type of products ordered, we may use suitable plain courier bags, boxes or protective packaging while maintaining the same discreet outer-packaging principle.
No Product Advertising on the Outer Parcel
We do not use the outside of the shipping parcel to advertise or unnecessarily describe the products contained inside.
The outer packaging is intended to remain neutral and discreet.
Necessary courier or shipping information may still appear on the parcel, such as:
- recipient name;
- delivery address;
- mobile number where required;
- shipping or tracking reference;
- sender information required for courier processing; and
- Cash on Delivery amount where applicable.
Original Product Packaging Remains Intact
Discreet shipping does not mean that we remove or alter legitimate manufacturer packaging.
Products are normally supplied in their original packaging so that important information remains available, including where applicable:
- product name;
- manufacturer information;
- ingredients;
- batch or lot information;
- manufacturing date;
- expiry date;
- usage instructions;
- warnings;
- safety information;
- authenticity features; and
- tamper-evident seals.
We do not remove important labels or manufacturer information simply to make an item appear more discreet.
Private Handling of Sensitive Orders
Customers may purchase products relating to personal care, wellness, hygiene or other private needs.
Wellpro.pk handles these orders in the same professional manner as any other purchase.
We do not use embarrassing, judgmental or unnecessarily descriptive language when: preparing orders, communicating with customers, providing customer support, or handling delivery-related matters.
Courier Privacy
To successfully deliver your order, the courier may receive information reasonably necessary for delivery, such as: your name, mobile number, delivery address, order or tracking reference, and amount payable for Cash on Delivery orders.
Detailed information about the products inside the parcel is not required for ordinary delivery unless disclosure becomes necessary for operational or legal reasons.
Cash on Delivery
If you choose Cash on Delivery (COD), the courier will normally need to know the amount payable when delivering your parcel.
The payment amount itself does not identify the specific products inside the package.
Order Confirmations & Notifications
Although your physical parcel is discreetly packaged, electronic communications may contain information relating to your order.
For example, order confirmations, account pages, emails, WhatsApp messages or customer-support conversations may contain: product names, order numbers, prices, delivery details, or other purchase information.
If you share your mobile phone, email account or device with another person, please keep in mind that they may be able to view notifications or messages relating to your order.
For greater privacy, we recommend using contact details that only you or a trusted person can access.
WhatsApp & Customer Support
If you contact Wellpro.pk through WhatsApp, email or another support channel, information you voluntarily provide may be visible within that communication service.
For your own security and privacy, please do not send unnecessary sensitive information such as: account passwords, ATM or banking PINs, complete card credentials, online banking passwords, unnecessary identity documents, or private medical records not required to resolve your request.
Wellpro.pk does not need your account password to provide ordinary customer support.
Receiving Your Parcel
Once a parcel reaches the delivery address provided with your order, Wellpro.pk cannot control who may physically see or receive the parcel at that location.
If privacy is particularly important, we recommend that you:
- provide an address where you are comfortable receiving the parcel;
- provide an active mobile number;
- monitor courier calls and tracking updates;
- arrange for yourself or a trusted person to receive the parcel; and
- avoid using a shared workplace or household address if doing so could compromise your privacy.
Damaged, Opened or Tampered Parcels
If your parcel appears to have been seriously damaged, opened or tampered with before delivery, please document its condition where reasonably possible and contact Wellpro.pk promptly.
We recommend keeping: the parcel, outer packaging, shipping label, internal packaging, and relevant photographs or video until the issue has been reviewed.
Do not discard packaging immediately if you intend to report a delivery-related problem.
Returns & Exchanges
Returned products should also be packaged securely and according to the return instructions provided by Wellpro.pk.
For health, hygiene and safety reasons, some products may not be returnable once opened, used or unsealed.
Please refer to our Refund & Returns Policy for full eligibility requirements and procedures.
Customer Data Privacy
Discreet packaging is one part of our broader approach to customer privacy.
Order information is handled according to the Wellpro.pk Privacy Policy and is used only for legitimate purposes such as: processing transactions, fulfilling orders, delivery, customer service, returns and refunds, fraud prevention, accounting, and applicable legal obligations.
We do not publicly disclose customer purchase histories.
Limits of Discreet Delivery
While all Wellpro.pk orders are shipped in plain, unbranded outer packaging, complete anonymity cannot be guaranteed throughout every stage of an ecommerce transaction.
Certain parties may legitimately need limited information to process the order, including: Wellpro.pk staff involved in fulfilment, payment providers, courier and logistics companies, website or technology providers where necessary, and authorities where disclosure is legally required.
Our objective is to limit unnecessary disclosure while still being able to process, deliver and support your order safely and correctly.
Our Discreet Packaging Commitment
When you order from Wellpro.pk:
- ✓ Your order is shipped in plain, unbranded outer packaging.
- ✓ The outer parcel does not unnecessarily advertise the products inside.
- ✓ Original manufacturer packaging and important product information remain intact.
- ✓ Customer order information is treated as private.
- ✓ Only necessary delivery information is provided to the courier.
- ✓ Sensitive purchases are handled professionally and respectfully.
Questions About Discreet Packaging?
If you have a privacy-related concern about an order or would like to ask about packaging before purchasing, please contact us.
- Wellpro.pk Customer Support
- Website: wellpro.pk
- Email: support@wellpro.pk
- WhatsApp / Phone: +92 302 6846767
- Operating Hours: Mon – Sat (9:00 AM – 9:00 PM)