Shipping & Delivery

Last Updated: 3 September 2026

Thank you for shopping with Wellpro.pk. This Shipping & Delivery Policy explains where we deliver, our shipping charges, how free delivery is calculated, order-processing times, delivery expectations, and what to do if there is a problem with your shipment.

By placing an order on Wellpro.pk, you agree to this Shipping & Delivery Policy.

1. Delivery Area

Wellpro.pk currently delivers orders to supported locations within Pakistan only.

At present, we do not offer international shipping.

Delivery availability depends on courier serviceability. Certain remote, restricted, or difficult-to-access locations may not be serviceable.

If we are unable to deliver to the address provided with your order, we may contact you to discuss the available options.

2. Shipping Charges

Shipping charges are calculated using your post-discount order subtotal.

Standard Delivery — PKR 300

If your post-discount order subtotal is below PKR 9,999, a standard delivery charge of PKR 300 will apply.

Free Delivery

If your post-discount order subtotal is PKR 9,999 or more, you qualify for FREE DELIVERY.

International Delivery

Shipping to destinations outside Pakistan is currently not available.

The shipping method and charge shown at checkout will apply to your order.

3. How Free Delivery Is Calculated

The free-delivery threshold is calculated using the value of eligible products after discounts, coupons, and promotional deductions have been applied.

Example 1:
Cart subtotal: PKR 10,500
Discount: PKR 800
Post-discount subtotal: PKR 9,700
Because the post-discount subtotal is below PKR 9,999: Standard Delivery — PKR 300 applies.

Example 2:
Cart subtotal: PKR 11,000
Discount: PKR 500
Post-discount subtotal: PKR 10,500
Because the post-discount subtotal is PKR 9,999 or more: Free Delivery applies.

The shipping charge displayed during checkout will be the applicable charge for your order.

4. Order Processing Time

Orders are normally processed within 2 to 3 business days after we receive the information required to prepare and fulfill the order.

Business days generally exclude weekends and public holidays.

In some cases, Wellpro.pk may contact you to:

  • confirm your order;
  • verify your delivery address;
  • verify your telephone number;
  • clarify product or delivery information; or
  • confirm a Cash on Delivery order.

Processing may take longer during:

  • public holidays;
  • promotional campaigns;
  • unusually high order volumes;
  • product availability issues;
  • courier disruptions; or
  • other exceptional circumstances.

Please note: The 2 to 3 business days refers to order processing and preparation. It is separate from the courier’s delivery/transit time.

5. Estimated Delivery Time

Delivery time after processing depends on factors including:

  • your city or location;
  • courier serviceability;
  • distance from the dispatch location;
  • public holidays;
  • weather;
  • courier workload;
  • remote-area delivery schedules; and
  • other operational circumstances.

Any delivery timeframe displayed on Wellpro.pk, provided by customer support, or communicated by a courier should be treated as an estimate unless expressly stated otherwise.

We do not guarantee an exact delivery date where delivery depends on a third-party courier.

6. Order Confirmation

After placing an order, you may receive an order confirmation through one or more available communication channels, such as:

  • website confirmation;
  • email;
  • SMS;
  • telephone; or
  • WhatsApp.

Please review your order details carefully. If you notice an error in your: name, telephone number, products, quantities, or delivery address, please contact Wellpro.pk as soon as possible.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please provide:

  • recipient’s full name;
  • active mobile number;
  • complete house/street address;
  • area or locality;
  • city;
  • postal code, where applicable; and
  • any useful delivery instructions.

Incorrect or incomplete information may result in delays or failed delivery.

Wellpro.pk cannot guarantee successful delivery where inaccurate, incomplete, or inaccessible delivery information has been supplied by the customer.

8. Changing Your Delivery Address

If you need to change your delivery address after placing an order, contact Wellpro.pk as soon as possible.

We will try to update your address if the order has not yet been dispatched.

Once the parcel has been handed to the courier, changing the delivery address may no longer be possible. An address change after dispatch is therefore not guaranteed.

9. Cash on Delivery

Where available at checkout, customers may select Cash on Delivery (COD).

For COD orders:

  • provide a valid and active telephone number;
  • ensure that someone is available to receive the parcel;
  • keep the required payment amount available where necessary; and
  • respond to legitimate order-confirmation or courier calls.

Wellpro.pk may contact customers to confirm certain Cash on Delivery orders before dispatch.

COD availability may be restricted for legitimate operational, fraud-prevention, or serviceability reasons.

10. Shipment Tracking

Where shipment tracking is available, Wellpro.pk may provide delivery information such as:

  • a tracking number;
  • tracking link (Track Your Order);
  • courier name;
  • SMS notification;
  • email notification; or
  • another shipment-status update.

Tracking availability and the level of detail provided may vary depending on the courier handling your parcel.

Courier tracking information may sometimes take time to update after dispatch.

11. Courier Contact

A courier representative may contact you before or during delivery.

Please keep the telephone number provided with your order active and accessible.

Failure to answer courier calls or respond to delivery attempts may delay delivery or cause the parcel to be returned.

Security Reminder: For your security, never provide a courier or anyone claiming to represent Wellpro.pk with confidential information such as banking passwords, card PINs, account passwords, OTP codes unrelated to a legitimate authorized transaction, or other confidential credentials.

If you receive suspicious communication, contact Wellpro.pk through the official contact details shown on our website.

12. Delivery Delays

Although we aim to process and deliver orders promptly, delays may occur because of circumstances outside our reasonable control.

These may include: courier delays, adverse weather, public holidays, high courier volumes, road closures, transport disruptions, strikes, security conditions, remote delivery locations, government restrictions, natural disasters, incorrect or incomplete customer information, or other operational circumstances.

We will make reasonable efforts to assist where an order is significantly delayed.

13. Failed Delivery Attempts

A delivery may be unsuccessful if: nobody is available to receive the parcel, the customer cannot be contacted, the address is incorrect or incomplete, the recipient refuses the parcel, the location cannot be found, the courier cannot access the delivery location, or delivery is otherwise not reasonably possible.

Where appropriate, the courier or Wellpro.pk may contact you regarding another delivery attempt.

Any redelivery charge, where applicable, should be communicated before a further delivery arrangement is made.

14. Refused Cash on Delivery Orders

Please place a Cash on Delivery order only if you genuinely intend to receive and pay for it.

Repeated intentional refusal of legitimate confirmed COD orders, fake orders, false addresses, or deliberate misuse of the ordering system may result in restrictions on future Cash on Delivery orders, account functionality, or future purchases where reasonably necessary.

This does not prevent a customer from raising or acting upon a genuine issue with an order.

15. Receiving Your Parcel

We recommend checking the parcel as soon as reasonably possible after delivery.

Where possible, verify that:

  • the parcel is intended for you;
  • the package does not appear materially damaged;
  • the correct number of items has been received; and
  • there is no immediately obvious leakage or significant damage.

If you notice a problem, contact Wellpro.pk promptly.

16. Damaged Products or Parcels

If a product arrives broken, leaking, materially damaged, unexpectedly opened, defective, or otherwise compromised, please contact Wellpro.pk as soon as reasonably possible.

We may request reasonable evidence, including photographs of: the outer courier packaging, shipping label, inner packaging, affected product, and product label or batch information where relevant.

Please avoid unnecessarily using, consuming, discarding, or altering a product if you intend to report it as damaged or defective.

The issue will be reviewed in accordance with our Returns & Refunds Policy and applicable law.

17. Incorrect or Missing Items

If your parcel contains: the wrong product, an incorrect quantity, a missing product, or another fulfillment error, contact Wellpro.pk promptly.

Please provide: your order number, details of the issue, and photographs or other reasonable evidence where requested.

After reviewing the issue, we will provide an appropriate resolution according to our applicable policies.

18. Product Packaging Changes

Manufacturers may occasionally change: boxes, bottles, labels, colors, graphics, packaging design, or other visual details.

A packaging change alone does not necessarily mean that an incorrect product has been delivered.

However, if the product you receive appears materially different from what you ordered or you have concerns about it, contact Wellpro.pk before using it.

19. Out-of-Stock Products

Although we try to maintain accurate product availability information, an item may occasionally become unavailable after an order is placed.

If this happens, Wellpro.pk may:

  • cancel the unavailable item;
  • contact you about an alternative;
  • request your approval before making a substitution;
  • dispatch the remaining available products where appropriate; or
  • provide an applicable refund where payment has already been received.

We will not knowingly substitute a materially different product without your approval.

20. Split Shipments

In some circumstances, an order may be delivered in more than one parcel.

If Wellpro.pk chooses to divide one order into multiple parcels for operational reasons, customers should not be charged additional shipping solely because of that decision unless a different arrangement has been clearly agreed.

Where available, separate tracking information may be supplied for each parcel.

21. Order Cancellation Before Dispatch

If you wish to cancel an order, contact Wellpro.pk as soon as possible.

We will attempt to accommodate cancellation requests where the order has not yet been dispatched.

Once the order has been prepared for final dispatch, handed to the courier, or shipped, cancellation may no longer be possible. The matter may instead need to be handled under our Returns & Refunds Policy.

22. Parcel Marked Delivered but Not Received

If courier tracking shows your parcel as delivered but you have not received it, please:

  • check with household members or other people at the delivery address;
  • check with reception, building security, or another person who may have accepted the parcel;
  • verify the delivery address provided with your order; and
  • contact Wellpro.pk promptly if you still cannot locate the parcel.

We will review the available shipment information and assist where reasonably possible.

23. Remote or Difficult-to-Service Areas

Certain remote, rural, restricted, or difficult-to-access areas may: take longer to reach, have limited courier coverage, have fewer delivery days, or be unavailable for delivery.

If your destination is affected, Wellpro.pk may contact you before dispatch or after receiving serviceability information from the courier.

Delivery to a location cannot be guaranteed where no suitable courier service is available.

24. International Shipping

Wellpro.pk currently does not provide international shipping.

Orders should therefore use a supported delivery address within Pakistan.

If international shipping is introduced in the future, different: shipping charges, delivery times, taxes, customs requirements, duties, and additional terms may apply. Any future international-shipping terms will be communicated separately.

25. Returns & Refunds

Issues involving: damaged products, incorrect products, defective products, missing items, returns, replacements, or refunds are also governed by the separate Wellpro.pk Returns & Refunds Policy.

Nothing in this Shipping & Delivery Policy is intended to remove mandatory consumer rights available under applicable Pakistani law.

26. Fraud Prevention and Delivery Abuse

Wellpro.pk may take reasonable measures to detect and prevent: fake Cash on Delivery orders, fraudulent orders, intentionally false addresses, repeated unjustified parcel refusals, promotional abuse, or other misuse of the ordering and delivery system.

An order may be verified, placed on hold, refused, restricted, or cancelled where there is a reasonable security, fraud, or operational concern.

27. Force Majeure

Wellpro.pk will not be considered responsible for delay or failure caused by circumstances reasonably beyond our control.

These may include: natural disasters, floods, severe weather, transportation disruption, courier network disruption, strikes, civil disturbances, governmental restrictions, security conditions, major infrastructure failures, supply-chain interruptions, or other similar exceptional events.

Where reasonably possible, we will try to minimize disruption and assist affected customers.

28. Changes to Shipping Charges or Thresholds

Wellpro.pk may update its shipping fees, free-delivery threshold, courier arrangements, or supported delivery areas in the future.

Any new shipping conditions will be displayed on the website or during checkout as applicable.

Changes will not be improperly applied retroactively to orders that have already been accepted under different agreed shipping terms.

29. Changes to This Policy

We may update this Shipping & Delivery Policy when necessary due to changes in: business operations, courier arrangements, delivery costs, service areas, website functionality, free-delivery requirements, or applicable legal requirements.

The latest version will be published on Wellpro.pk with an updated Last Updated date.

30. Contact Wellpro.pk

If you need assistance regarding: an order, shipment, delivery, tracking, damaged parcel, missing item, or other delivery-related matter, please contact:

  • Website: Wellpro.pk
  • Email: support@wellpro.pk
  • Phone / WhatsApp: +92 302 6846767
  • Business Address: Pakistan
  • Operating Hours: Mon – Sat (9:00 AM – 9:00 PM)

When contacting us about an existing order, please provide your order number where available.

Shipping & Processing Summary

Order / Delivery Condition Policy
Order processing time 2–3 business days
Post-discount subtotal below PKR 9,999 PKR 300 delivery
Post-discount subtotal PKR 9,999 or more FREE delivery
International shipping Not available